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Privacy Policy

How Flarezee Perfumes collects, uses, and protects your information.

This Privacy Policy sets out the basis on which Flarezee Perfumes collects, uses, discloses, stores, and otherwise processes personal information obtained through our website, communications, and business operations. By accessing our website, placing an order, or otherwise engaging with our services, you acknowledge that your information may be processed in accordance with this Policy and applicable laws in Pakistan.

1. Information we collect

We may collect and process the following categories of personal information:

  • Identity and contact details, including name, phone number, email address, billing address, and delivery address
  • Transaction and order details, including purchase history, payment status, and delivery records
  • Correspondence and support records, including messages submitted through our website or by other means
  • Technical and usage information, including IP address, browser type, device identifiers, and interaction data
  • Any other information voluntarily provided by you in connection with inquiries, feedback, reviews, or registration

2. Purposes of processing

We process personal information only where necessary and for legitimate business and legal purposes, including to:

  • Process and fulfill orders, payments, deliveries, exchanges, and returns
  • Communicate with customers and respond to inquiries, complaints, and service requests
  • Administer and improve our website, services, operations, and customer experience
  • Send transactional notices and, where permitted, promotional communications
  • Detect, investigate, and prevent fraud, abuse, unauthorized access, and other unlawful activity
  • Comply with applicable legal, regulatory, tax, accounting, and record-keeping obligations

3. Disclosure of information

We do not sell personal information. We may disclose limited personal information to third parties only to the extent reasonably necessary for the purposes set out in this Policy, including:

  • Logistics and delivery service providers
  • Payment service providers, financial institutions, and related intermediaries
  • Technology, hosting, analytics, and customer support service providers
  • Government authorities, regulators, courts, or law enforcement agencies where required or permitted by law

4. Cookies and similar technologies

We may use cookies and comparable technologies to facilitate website functionality, maintain user preferences, analyze traffic, and enhance the performance of our services. You may disable cookies through your browser settings; however, certain features of the website may not function as intended.

5. Retention of information

Personal information shall be retained only for so long as is reasonably necessary for the purposes for which it was collected, for the performance of contractual obligations, for dispute resolution, and for compliance with legal and regulatory requirements.

6. Security of information

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction. Notwithstanding such measures, no method of transmission over the internet or method of electronic storage can be guaranteed to be wholly secure.

7. Your rights and choices

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may object to or restrict certain forms of processing where legally available. You may also opt out of receiving promotional communications by following the unsubscribe instructions or by contacting us directly.

8. Cross-border transfers

Where personal information is transferred to, stored in, or processed in jurisdictions outside Pakistan by our service providers, we shall take reasonable steps to ensure that such information remains subject to appropriate safeguards consistent with this Policy and applicable law.

9. Children’s privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from children without appropriate authorization where required by law.

10. Third-party websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of such third parties, and we encourage you to review their terms and privacy notices separately.

11. Amendments to this Policy

We reserve the right to amend or update this Privacy Policy at any time. Any revision will be posted on this page with the updated effective date. Your continued use of the website following such update shall constitute acceptance of the revised Policy.

12. Contact information

If you have any questions, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact us using the details below: